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VIP User Operations Specialist – Social App

Hello Group Inc. · Maadi

Nouveau
🇬🇧 English
Microsoft Excel

Description du poste

About the role

We are seeking a proactive VIP User Operations Specialist to nurture relationships with high-value users on our social entertainment platforms. The role focuses on driving engagement, retention, and community growth through personalized communication and event coordination.

Key responsibilities

  • Maintain and deepen relationships with VIP users to ensure high satisfaction and activity.
  • Conduct daily communication, personalized follow-ups, and support for community growth.
  • Plan, organize, and execute online social activities, campaigns, and engagement events.
  • Identify, recruit, and onboard potential VIP users and sustain long-term connections with key communities.
  • Collaborate with operations and marketing teams to enhance user experience and platform activity.
  • Monitor user feedback, analyze insights, and propose improvements to engagement strategies.

Required profile

  • At least 2 years of experience in user operations, community management, or VIP relationship management.
  • Background in social apps, live-streaming, voice/chat, gaming, or entertainment is strongly preferred.
  • Excellent communication and interpersonal skills with a user-centric mindset.
  • English proficiency at B2+ level or higher.
  • Ability to manage multiple tasks in a fast-paced environment.

Required skills

  • Microsoft Excel – basic reporting and data handling.

Questions fréquentes

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Hello Group Inc.

Maadi