Workforce Analyst

About the role

The Workforce Management (WFM) Analyst will ensure optimization, automation, and innovation of workforce processes while standardizing procedures across the organization.

Key responsibilities

• Analyze historical data to provide insights and recommendations for improving workforce efficiency.
• Collaborate with operations, HR, and IT teams to implement WFM tools and strategies.
• Identify and implement process improvements in workforce planning and resource utilization.
• Provide training and support to teams on WFM systems and best practices.
• Stay updated on industry trends, new WFM technologies, and best practices.
• Drive continuous improvement in workforce planning processes.
• Interact with other departments to maximize project results.
• Propose innovative ideas and solutions for departmental and company‑wide improvement.

Required profile

• Higher Education degree (preferential).
• Fluency in English (minimum B2).
• Up to two years of experience in project management and implementation.
• Proven experience coordinating between WFM and Operations teams.
• Experience presenting in capacity‑planning or workforce‑review meetings.
• Hands‑on experience with Aspect / Alvaria WFM tools is a strong advantage.

Required skills

• Aspect Alvaria WFM tools
• Microsoft Word
• Workforce Management software
• BI tools
• Microsoft Outlook
• Microsoft Excel
• SQL (Structured Query Language)