Workforce Analyst
TP Systems
وصف الوظيفة
About the role
The Workforce Management (WFM) Analyst will ensure optimization, automation, and innovation of workforce processes while standardizing procedures across the organization.
Key responsibilities
- Analyze historical data to provide insights and recommendations for improving workforce efficiency.
- Collaborate with operations, HR, and IT teams to implement WFM tools and strategies.
- Identify and implement process improvements in workforce planning and resource utilization.
- Provide training and support to teams on WFM systems and best practices.
- Stay updated on industry trends, new WFM technologies, and best practices.
- Drive continuous improvement in workforce planning processes.
- Interact with other departments to maximize project results.
- Propose innovative ideas and solutions for departmental and company‑wide improvement.
Required profile
- Higher Education degree (preferential).
- Fluency in English (minimum B2).
- Up to two years of experience in project management and implementation.
- Proven experience coordinating between WFM and Operations teams.
- Experience presenting in capacity‑planning or workforce‑review meetings.
- Hands‑on experience with Aspect / Alvaria WFM tools is a strong advantage.
Required skills
- Aspect Alvaria WFM tools
- Microsoft Word
- Workforce Management software
- BI tools
- Microsoft Outlook
- Microsoft Excel
- SQL (Structured Query Language)
Questions fréquentes
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TP Systems
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