Application Support Engineer – Microsoft Dynamics 365

About the role

We are looking for an Application Support Engineer to join our team in New Cairo. You will provide functional and technical support for Microsoft Dynamics 365 Finance & Operations, ensuring smooth operations for finance, procurement, sales, inventory and warehouse processes.

Key responsibilities

• Investigate and resolve incidents, perform error analysis and identify root causes in D365.
• Configure system parameters, workflows, number sequences, master data and security roles.
• Execute basic SQL queries for data validation, investigation and troubleshooting.

Required profile

• Strong communication skills to interact with business users, technical teams and stakeholders.
• Problem‑solving and analytical thinking to diagnose issues and propose effective solutions.
• Customer‑focused attitude with patience and professionalism when supporting users.
• Teamwork and collaboration across functional, technical and cross‑functional teams.

Required skills

• Microsoft Dynamics 365 Finance & Operations – basic functional knowledge.
• D365 troubleshooting and support – incident investigation and resolution.
• D365 configuration – workflows, security roles, master data.
• SQL – ability to write basic queries for data validation.