Arabic Customer Service Executive

About the role

We are seeking an Arabic‑speaking Customer Service Executive to join our dynamic team in Egypt. The role involves handling customer inquiries across multiple channels and ensuring a high level of satisfaction.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in Arabic.
• Provide accurate and timely support, resolving issues and complaints.
• Escalate complex cases to the appropriate internal teams.
• Maintain detailed records of interactions and service requests.
• Follow established company processes and quality standards.

Required profile

• Fluent in Arabic (mandatory) with good English communication skills.
• Minimum 2 + years of experience in customer service or support.
• Strong problem‑solving abilities and professional attitude.
• Stable employment history with good tenure continuity.

Required skills

• Experience using CRM or support ticketing systems.