Technical Support Advisor – English Speaking – Cairo

About the role

Sutherland Cairo is looking for an English‑speaking Technical Support Advisor to join its call centre in New Cairo. The role focuses on delivering high‑quality technical assistance to customers via phone, ensuring issues are resolved efficiently.

Key responsibilities

• Provide technical assistance to customers over the phone in English.
• Handle inbound inquiries, troubleshoot issues, and document resolutions.

Required profile

• English proficiency at B2 level or higher.
• Recent graduate or dropout (no gap years).
• Valid military service certificate.
• Ability to submit required documents within 30 days.
• Criminal record clearance within 3 days.

Required skills

What we offer

• Annual salary up to EGP 240,000.
• Medical insurance coverage up to EGP 200,000.
• Transportation provided.
• Free access to professional courses.
• KPIs guaranteed for the first 3 months.
• Strong promotion opportunities after 6 months.