Assistant Manager, Employee Experience

About the role

The Assistant Manager, Employee Experience will lead onboarding and off‑boarding processes, drive continuous improvement, and support digital transformation initiatives. Acting as a strategic partner to HR and business leaders, the role embeds a culture of employee centricity and operational excellence.

Key responsibilities

• Serve as the first point of contact for all HR‑related queries, providing policy guidance and resolving employee concerns.
• Manage the HR Help Desk, analyze call flow, and identify opportunities to reduce friction.
• Create and maintain employee profiles, job and organization linkages in the Mashreq HRMS.
• Oversee payroll preparation as the “Maker” and ensure accurate processing.
• Handle employee insurance, MIS reporting, card issuance for employees and dependents.
• Coordinate governmental relations, including social insurance and taxation.
• Administer employee confirmations, annual contract renewals, and staff file custody.
• Support employee engagement initiatives, onboarding, and off‑boarding aligned with organizational culture.

Required profile

• 3 to 5 years of relevant HR experience.
• Strong analytical mindset with ability to identify process improvement areas.
• Excellent communication skills and ability to act as a strategic partner.

Required skills

• Proficiency with HRMS (Mashreq HRMS) for employee data management.
• Payroll processing experience.
• Data maintenance and reporting (MIS) capabilities.

What we offer

• Opportunity to lead digital transformation in HR operations.
• Collaborative environment with senior business leaders.
• Professional growth within a dynamic organization.