Banquet Supervisor – Hotel Events

About the role

We are seeking an experienced Banquet Supervisor to lead our banquet operations at an Accor‑affiliated hotel in Cairo. The successful candidate will ensure flawless event execution, high‑quality food and beverage service, and exceptional guest experiences.

Key responsibilities

• Supervise and coordinate all banquet staff during events, ensuring professional conduct and adherence to service standards.
• Plan and organize banquet events from initial consultation through execution, managing timelines and logistics.
• Ensure compliance with health, safety, and sanitation regulations throughout all banquet operations.
• Manage guest interactions professionally, addressing concerns and ensuring customer satisfaction.
• Coordinate with kitchen, housekeeping, and other departments to ensure seamless event delivery.
• Train, mentor, and evaluate banquet staff, providing constructive feedback and performance guidance.
• Monitor inventory, equipment, and supplies; report maintenance needs and cost‑saving opportunities.
• Manage event setup, breakdown, and room transitions efficiently.
• Maintain detailed records of events, guest preferences, and special requirements.
• Resolve operational issues and guest complaints promptly and professionally.
• Ensure accurate billing and reconciliation of banquet charges.
• Uphold company standards and policies while maintaining a supportive team environment.

Required profile

• Minimum 2 years of supervisory experience in banquet, catering, or event management.
• Proven track record of successfully managing large‑scale events and diverse guest requirements.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent verbal and written communication skills in English.
• Comprehensive knowledge of food and beverage service standards and protocols.
• Knowledge of health, safety, and sanitation regulations in food service operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Required skills