Business Support Team Leader

About the role

The Business Support Team Leader will manage the daily operations of Mogo’s Business Support team in Giza, ensuring efficient workflows and high‑quality customer service. This full‑time, onsite position coordinates with sales, credit, operations and collections to streamline processes and resolve operational issues.

Key responsibilities

• Supervise and allocate daily tasks for the Business Support team, monitoring performance and ensuring timely completion.
• Coach, train and support team members to maintain high service standards.
• Oversee accurate processing of applications, documentation and system entries, performing quality checks.
• Review and validate data and documents for completeness and compliance with internal procedures.
• Coordinate with cross‑functional departments (sales, credit, operations, collections) to optimize workflows.
• Handle escalations and resolve operational issues affecting business processes.
• Monitor workflow turnaround times and ensure adherence to service level agreements.
• Maintain records and documentation in line with company policies, regulatory requirements and audit standards.

Required profile

• Bachelor’s degree in Business Administration, Commerce or a related field.
• 4–6 years of experience in operations, business support or back‑office functions, preferably within financial services or consumer finance.
• 1–2 years of experience in a supervisory or team‑leader role.
• Strong organizational, problem‑solving, communication and leadership abilities.

Required skills