This job is no longer available
This job expired on 03/10/2026. It no longer accepts applications.
Call Center Agent – Customer Service
Crédit Agricole Egypt · Le Caire
Job description
About the role
Crédit Agricole Egypt is seeking a motivated Call Center Agent to handle inbound and outbound customer interactions, support marketing campaigns, and resolve client complaints. The role is central to delivering high‑quality service and maintaining the bank’s reputation for customer satisfaction.
Key responsibilities
- Handle all inquiries related to bank products, services and marketing campaigns (both inbound and outbound).
- Manage client complaints and work to reduce complaint ratios.
- Meet call‑center KPIs and achieve monthly benchmarks, including call monitoring and CRM targets.
- Apply customer service policies and provide online assistance to callers.
- Achieve assigned performance targets while adhering to compliance and bank policies.
Required profile
- Bachelor’s degree.
- Strong written and oral communication skills.
- Excellent interpersonal abilities.
Required skills
- Computer proficiency with Microsoft Office applications.
- Experience using CRM systems for call monitoring and customer management.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Egypt.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Crédit Agricole Egypt
Le Caire