هذه الوظيفة لم تعد متاحة
انتهت صلاحية هذه الوظيفة في 03/10/2026. لم تعد تقبل الطلبات.
Call Center Agent – Customer Service
Crédit Agricole Egypt · Le Caire
وصف الوظيفة
About the role
Crédit Agricole Egypt is seeking a motivated Call Center Agent to handle inbound and outbound customer interactions, support marketing campaigns, and resolve client complaints. The role is central to delivering high‑quality service and maintaining the bank’s reputation for customer satisfaction.
Key responsibilities
- Handle all inquiries related to bank products, services and marketing campaigns (both inbound and outbound).
- Manage client complaints and work to reduce complaint ratios.
- Meet call‑center KPIs and achieve monthly benchmarks, including call monitoring and CRM targets.
- Apply customer service policies and provide online assistance to callers.
- Achieve assigned performance targets while adhering to compliance and bank policies.
Required profile
- Bachelor’s degree.
- Strong written and oral communication skills.
- Excellent interpersonal abilities.
Required skills
- Computer proficiency with Microsoft Office applications.
- Experience using CRM systems for call monitoring and customer management.
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Crédit Agricole Egypt
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