Call Center Agent

About the role

We are looking for a dedicated Call Center Agent to join our team. In this position you will manage both inbound and outbound customer calls, provide accurate information about our products and services, and ensure a high level of customer satisfaction.

Key responsibilities

• Answer customer calls professionally and efficiently.
• Provide accurate information about products and services.
• Handle and resolve customer complaints.
• Follow up on customer requests when needed.
• Maintain proper documentation of all customer interactions.

Required profile

• Excellent communication skills.
• Good command of English.
• Customer service experience is a plus.
• Ability to work under pressure.
• Flexibility to work in 24/7 rotating shifts.

Required skills