Call Center Customer Service Representative

Sutherland · Nouveau Caire

Onsite 🇬🇧 English

Job description

About the role

Sutherland is looking for a full‑time, on‑site Call Center Customer Service Representative in New Cairo. You will be the first point of contact for customers, helping them with inquiries, troubleshooting issues, and ensuring a high level of satisfaction with our AI‑driven solutions.

Key responsibilities

Provide real‑time assistance to customers via phone, chat or email.
Identify, diagnose and resolve technical or service‑related problems.
Document interactions and follow up to guarantee issue closure.
Collaborate with team members and other departments to deliver a seamless customer experience.

Required profile

High school diploma or equivalent; additional customer‑service certifications are a plus.
Fluency in English; additional languages are advantageous.
Strong verbal and written communication skills.
Patience, empathy and the ability to handle challenging situations.
Prior experience in customer service or a related field is beneficial.

Required skills

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Sutherland.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Egypt.

Salary: Customer Service Representative Based on 10 job offers in Egypt

Salaries by job title

💬 Chat with us on Telegram Chat on WhatsApp

Published 3 months ago

32 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Sutherland

Nouveau Caire

Related job offers

Emplois à Nouveau Caire Métier : Call Centers & Telesales