Call Center Executive – Customer Service

City Edge Developments

New

Junior 🇬🇧 English

CSAT Cross-selling

Job description

About the role

The Call Centre Executive manages inbound and outbound calls professionally, following scripts to identify customer needs and provide solutions while enhancing the company’s image.

Key responsibilities

Handle all customer inquiries with first‑call resolution and accurate information.
Evaluate problems, provide logical solutions, and escalate issues when necessary.
Work on CSAT outbound and CED APP tasks, educate customers on procedures, and ensure timely follow‑up on escalations.
Promote sales through up‑selling and cross‑selling, generating interest in company services.
Maintain schedule adherence, document calls per SOP, and contribute to a team‑oriented environment.

Required profile

Bachelor's degree in Business or a related field.
At least 1 year of relevant experience, preferably in real estate.

Required skills

CSAT
Cross‑selling

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec City Edge Developments.

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Published 16 hours ago

Expires 1 month from now

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