Renewals Leader

About the role

Cisco is hiring a Renewals Leader in Cairo, within its Customer Experience organization. The team drives profitable growth across the customer lifecycle through a series of selling motions, working with internal and external partners so clients get the full value of Cisco's technology portfolio. You will lead, direct and improve the on-time renewal rate (OTRR) and annualized recurring revenue (ARR) growth across your assigned geographic region.

Key responsibilities

• Forecast revenue accurately and run quota delivery across your assigned customer segments.
• Lead and mentor a team of Renewals Managers and people leaders to drive professional growth and high-level performance.
• Partner with CX Renewals Specialist leadership to ensure competitive differentiation across all Cisco architectures.
• Co-create renewal strategies with account teams using insights from Customer Success Executives and cross-functional partners.
• Build and implement best-in-class processes for install base reconciliation and customer validation with CPS.
• Drive adoption of new metrics such as ATR, RR, OTR and IARR for consistent performance.

Required profile

• Bachelor's degree or equivalent experience in business, technology or a related field.
• 8+ years of experience in renewals, sales or customer success, including at least 3 years in a people management capacity.
• Track record of managing and delivering multi-million dollar revenue quotas with consistent forecast accuracy.
• Experience leading cross-functional teams to align renewal strategies with customer procurement cycles.
• Experience leading strategic negotiations with executive-level stakeholders to secure high-value contract renewals.

Preferred qualifications

• Expertise in CRM tools and data analytics to optimize renewal workflows and spot expansion opportunities.
• Advanced knowledge of Cisco's Enterprise Networking, Security and Collaboration renewal architectures, and of CX Service Renewals, Cisco Buying Programs and premium service upsell strategies.
• Ability to influence cross-functional stakeholders and build long-term customer partnerships.
• Experience improving processes for complex, multi-architecture renewal cycles.
• Strong coaching skills focused on talent retention and team development in a global environment.