Client Relations Specialist – Insurance Account Manager

About the role

The Client Relations Specialist will manage a portfolio of insurance clients, ensuring they receive top‑level service throughout the relationship. You will act as the primary point of contact, guiding clients from onboarding through renewal while monitoring performance and satisfaction.

Key responsibilities

• Onboard new accounts, review contracts and invoices, and create implementation checklists.
• Conduct awareness sessions to activate clients on Beyond services.
• Build strong relationships, survey client satisfaction, and follow up on payments.
• Handle day‑to‑day client requests and inquiries.
• Monitor consumption and loss ratios, taking corrective actions as needed.
• Manage the renewal process for existing accounts.

Required profile

• 2‑3 years of experience in client relations, account management, or a related field.
• Bachelor’s degree preferred; medical background (pharmacist) is a plus.
• Very good command of English, both written and verbal.
• Strong verbal and written communication, negotiation and presentation skills.
• Self‑motivated, able to work under pressure and meet tight deadlines.

Required skills

• Microsoft Office

What we offer

• Opportunity to work with a diverse portfolio of insurance clients.
• Professional development in client relationship management.
• Collaborative environment focused on service excellence.