Community Manager

About the role

The Community Manager will act as the primary liaison between the brand and its online audience, fostering engagement and ensuring a positive presence across social platforms. You will work closely with marketing and communications teams to maintain a consistent brand voice and turn community feedback into actionable insights.

Key responsibilities

• Engage directly with fans, building strong relationships and representing the brand on social channels.
• Respond promptly to customer comments, inquiries, and messages.
• Monitor social conversations, track sentiment, and report on emerging trends or issues.
• Collaborate with the client’s social media team and account managers to align messaging.
• Develop and nurture relationships with followers and customers.

Required profile

• At least 1 year of experience in social media moderation or customer service (chat accounts).
• Excellent interpersonal and presentation abilities.
• Strong attention to detail, critical thinking, and problem‑solving skills.

Required skills