This job is no longer available
This job expired on 22/08/2026. It no longer accepts applications.
Contact Center Representative – HSBC Global Service Centre
HSBC · Le Caire
Job description
About the role
Join HSBC’s Global Service Centre as a Contact Center Representative, handling inbound calls from HSBC customers. You will provide courteous, first‑contact assistance, promote relevant products and ensure compliance with internal controls.
Key responsibilities
- Answer inbound customer calls in a polite and friendly manner, aiming to resolve issues on first contact.
- Deliver promised services in line with customer expectations and HSBC standards.
- Identify customer needs and offer appropriate value‑added products and services.
- Maintain up‑to‑date knowledge of key HSBC products, services and internal communications.
- Escalate complex issues according to defined procedures while adhering to compliance, operational risk and SOX requirements.
Required profile
- University graduate in any discipline.
- Proficiency in the language(s) required for the specific process.
- Willingness to work in a contact‑center environment and follow HSBC’s Group Values and Behaviours.
- Strong customer‑service orientation and ability to generate loyalty.
Required skills
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HSBC
Le Caire