Customer Account and Operations Section Head
Dakahlia Group · Cairo
Job description
About the role
The role leads customer onboarding, account changes, hierarchy management and closure processes. It ensures accurate customer and farm profiles and governs master data quality across CRM, SFA and ERP platforms.
Key responsibilities
- Define and monitor end‑to‑end order‑handling standards from capture through fulfilment, returns and communication.
- Coordinate resolution of order blocks, delivery exceptions, customer disputes and service escalations.
- Monitor open orders, backlog, fulfilment performance and recurring service issues.
- Provide customer lifecycle and account‑quality insights to support planning, profitability and retention.
Required profile
- Bachelor’s degree in Business, Agriculture, Veterinary Medicine, Pharmacy, Engineering, Information Systems, Finance or a related discipline.
- Minimum 6 years of relevant experience, including at least 2 years leading processes, projects or teams in a field‑based commercial environment.
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Published 3 hours ago
Expires 1 month from now
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Dakahlia Group
Cairo
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