Customer Onboarding Specialist

About the role

Foodics is looking for a Customer Onboarding Specialist to join its Egypt team and support clients in the UAE market. You will guide new customers through the implementation of Foodics’ POS platform and related SaaS products, ensuring a smooth transition from sales to active use.

Key responsibilities

• Schedule and coordinate installation appointments, ensuring sites are ready for device setup.
• Arrange backend on‑site training sessions and technical visits, handling both routine and emergency cases.
• Lead the onboarding process for all Foodics products, including RMS, Foodics Online, and Foodics Pay.
• Monitor assigned tasks and projects, delivering services in line with defined SLAs.
• Conduct phone calls to educate customers on onboarding steps and platform features.
• Train clients on menu creation, inventory setup, recipe building, and ongoing updates.

Required profile

• Diploma or Bachelor’s degree (Networking, Computer Information Systems, Computer Science preferred).
• 1–2 years of experience in IT, SaaS, or software‑related roles.
• Strong problem‑solving abilities and excellent written and verbal communication skills.

Required skills

• Computer Information System
• POS platform
• Foodics Pay
• Computer Science
• RMS Foodics Online
• Networking