Customer Retention & Sales Representative

About the role

We are looking for a motivated Customer Retention & Sales Representative to engage existing learners, promote course renewals and drive repeat business. You will act as the primary point of contact throughout the student journey, ensuring a high‑quality experience that encourages loyalty.

Key responsibilities

• Contact existing customers to promote course renewals and increase conversion rates.
• Follow up with customers to understand their needs and recommend personalized learning solutions.
• Provide professional support throughout the student journey and handle inquiries promptly.
• Monitor student progress, analyse data, and suggest improvements to boost learning outcomes and renewals.
• Build strong relationships with customers to enhance satisfaction and generate referrals.

Required profile

• Minimum 1 year of experience in sales or customer service.
• Strong communication and persuasion abilities.
• Target‑driven mindset comfortable in a performance‑based environment.
• Motivated to achieve and exceed sales targets with a commission‑focused approach.

Required skills

What we offer

• Basic salary plus unlimited commission.
• Paid training.
• Social insurance and medical insurance.