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This job expired on 12/10/2026. It no longer accepts applications.
Customer Service Associate
Amazon · Le Caire
Job description
About the role
Join Amazon’s award‑winning Customer Service team and help deliver the company’s mission to be Earth’s most customer‑centric organization. As a Customer Service Associate you will interact with Arabic and/or English speaking customers via phone, chat or email, providing personalized support and problem‑solving.
Key responsibilities
- Respond to customer inquiries about orders, products, payments and website navigation.
- Use internal tools to research, diagnose and resolve issues efficiently.
- Maintain a high level of professionalism and empathy in every interaction.
- Work 9‑hour shifts covering day, late and overnight periods, including weekends and holidays.
Required profile
- Minimum age of 18 and legal right to work in Egypt.
- High school diploma or equivalent.
- Strong written and oral communication skills in both English and Arabic.
- Ability to work flexible schedules, including rotating shifts.
Required skills
- Basic computer literacy.
What we offer
- Comprehensive training and full equipment package.
- Social and medical insurance.
- Transportation support, including night shuttle service.
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Amazon
Le Caire
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