Customer Service Representative (French-speaking)
Sutherland · Alexandria
Job description
About the role
Sutherland is hiring a Customer Service Specialist for a full-time, on-site position in Alexandria. The specialist delivers exceptional customer support, handles inquiries, resolves issues and keeps customer satisfaction high. The role suits people who enjoy problem-solving in a fast-paced environment.
Key responsibilities
- Handle customer interactions efficiently and with empathy
- Provide tailored solutions that meet customer needs
- Ensure a positive customer experience through effective communication and professional phone etiquette
Required profile
- Fluency in English (B2/C1 level) is mandatory
- Experience in a customer-facing role is a plus
- Flexibility with night and overnight shifts is essential
- Fresh graduates and dropouts are welcome to apply
Required skills
- Strong customer service and customer support skills
- Proven ability to improve customer satisfaction and experience
- Problem-solving, active listening and attention to detail
- Professional phone etiquette and communication techniques (a plus)
- Familiarity with CRM tools (a plus)
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Published 16 hours ago
Expires 1 month from now
4 views · 0 interested
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Sutherland
Alexandria