Customer Service Specialist – E‑commerce Platforms
BMG · Cairo
Job description
About the role
The Customer Service Specialist will be the primary point of contact for shoppers across BMG's e‑commerce channels. You will ensure fast, courteous, and accurate responses to inquiries, helping to maintain high satisfaction and trust in the brand.
Key responsibilities
- Respond to customer inquiries on Amazon, Noon, Jumia and the company website within 24 hours.
- Handle complaints and coordinate with the operations team to resolve order‑related issues.
- Monitor and reply to customer reviews and ratings on all platforms.
- Communicate with customers via WhatsApp and email for website orders.
- Report recurring issues and feedback weekly to the E‑commerce Specialist.
Required profile
- Minimum 2 years of experience in customer service, preferably in e‑commerce or retail.
- Strong written and verbal communication skills in Arabic and English.
- Ability to manage multiple platforms simultaneously.
- Patient, problem‑solving mindset with high attention to detail.
- Bachelor’s degree preferred.
Required skills
- Microsoft Office
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Published 1 month ago
Expires 1 week from now
42 views · 0 interested
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BMG
Cairo
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