Customer Service Specialist

About the role

We are looking for a proactive Customer Service Specialist to join our team in New Cairo. You will provide comprehensive support to our clients across multiple communication channels, ensuring a high level of satisfaction and a positive experience at every touchpoint.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat, delivering accurate and timely information.
• Resolve issues and complaints, following up to guarantee successful outcomes.
• Maintain excellent phone etiquette and professionalism in all interactions.
• Continuously improve the customer experience by identifying pain points and suggesting enhancements.
• Act as a knowledgeable resource for clients, providing product and service guidance.
• Work flexible, rotational shifts as required.

Required profile

• Strong background in customer support, service, and experience.
• Fluent in English.
• Willingness to work rotational shifts and start immediately.

Required skills

What we offer

• Salary of 20,000 EUR net, including KPIs and bonuses.
• Upselling commission up to $60 per sale.
• Overtime and overnight allowances.
• Paid training program.