Customer Service Representative – Call Center (Cairo)

About the role

Join Sutherland’s dynamic call centre team in Cairo as a Customer Service Representative. You will be the first point of contact for customers, handling inquiries via phone and email while delivering exceptional service.

Key responsibilities

• Answer inbound customer calls and respond to email inquiries.
• Identify issues, propose solutions, and resolve customer concerns efficiently.
• Maintain accurate records of all interactions in the company system.
• Build and nurture strong relationships with customers.
• Collaborate with teammates to foster a professional and positive work environment.

Required profile

• Previous sales or customer‑facing experience.
• Strong interpersonal and communication skills.
• Ability to handle complaints professionally and provide empathetic support.
• Fluency in English (B2‑C1 level); additional languages are a plus.
• Willingness to work night and overnight shifts.

Required skills