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This job expired on 30/08/2026. It no longer accepts applications.
Customer Support Team Manager – Retail US Account
Alorica · Gizeh
Job description
About the role
Alorica is seeking an experienced Customer Support Team Manager to lead a dedicated team handling a US retail account. Based in Sheikh Zayed, Egypt, you will be responsible for driving performance, coaching agents, and ensuring an outstanding customer experience across voice, chat, and email channels.
Key responsibilities
- Lead, coach, and develop a team of customer support representatives.
- Drive team performance to meet and exceed KPIs and business objectives.
- Conduct regular coaching sessions, provide feedback, and perform performance reviews.
- Monitor quality metrics and ensure excellent service across calls, chats, and emails.
- Foster a collaborative, high‑performance work environment.
Required profile
- Fluency in English (spoken and written).
- Minimum 1 year of experience as a Team Manager.
- Previous experience managing teams handling calls, chats, and emails.
- Availability to work onsite in Sheikh Zayed.
- Flexibility to work rotational shifts.
- Strong leadership, communication, coaching, and people‑management skills.
Required skills
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Alorica
Gizeh