CX & Relationship Intern

About the role

DiDi Global is looking for a proactive CX & Relationship Intern to support its Customer Experience and Service teams across Egypt, Australia and New Zealand. You will act as a liaison for internal and external communication, help manage permissions, and contribute to data‑driven initiatives.

Key responsibilities

• Facilitate internal and external communication between the EG & ANZ Customer Service teams and other departments.
• Create and manage access permissions for new team members, both internal and external.
• Analyse performance data and prepare presentations for business insights.
• Handle service defect tracking and resolution.
• Manage invoice processing and fulfillment.
• Support project and initiative follow‑up across local and global programs.
• Serve as a master user for company portals and tools.

Required profile

• Strong interest in customer experience and relationship management.
• Ability to quickly learn and master internal tools and portals.
• Detail‑oriented with good organizational skills.
• Willingness to collaborate on both local and global initiatives.

Required skills

What we offer

• Exposure to a leading global mobility technology platform.
• Opportunity to work across multiple regions and cultures.
• Hands‑on experience with data analysis, service management, and project coordination.