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This job expired on 01/09/2026. It no longer accepts applications.
English Call Center Representative (Cairo)
Connectivaa Business Solutions · Le Caire
Job description
About the role
We are looking for an English‑speaking Call Center Representative to join our team in Cairo. You will be the first point of contact for customers, handling both inbound and outbound calls and ensuring their queries are answered promptly and professionally.
Key responsibilities
- Answer incoming calls and make outbound calls to customers.
- Document each conversation accurately and update customer records.
- Provide information, troubleshoot issues and resolve complaints following established procedures.
- Collaborate with teammates and escalate complex cases when needed.
- Maintain a courteous, solution‑focused attitude throughout every interaction.
Required profile
- Strong customer support and service orientation with empathy, patience and problem‑solving abilities.
- English proficiency at B2‑C1 level.
- Graduates or drop‑outs willing to work rotational and overnight shifts.
Required skills
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Connectivaa Business Solutions
Le Caire
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