Fairmont Gold Agent / Reception Agent

About the role

A Fairmont hotel in Cairo, part of the Accor network, is looking for a professional, customer-focused Fairmont Gold Agent / Reception Agent. As the first point of contact for guests, you will deliver exceptional service while managing front desk operations with efficiency and warmth.

Key responsibilities

• Greet guests on arrival and departure warmly and professionally
• Manage check-ins, check-outs and room assignments accurately
• Inform guests about facilities, services and local attractions
• Handle guest requests and escalate complex issues when needed
• Maintain and update guest records in the hotel management system
• Answer loyalty program inquiries and assist VIP guests
• Coordinate with housekeeping, maintenance and other departments
• Handle telephone inquiries and process payments and cash transactions securely
• Keep the front desk tidy and help with scheduling, filing and documentation
• Respond to guest feedback and support service improvements

Required profile

• At least 2 years of customer service experience in hospitality or luxury service
• Proven front desk or reception experience in a hotel or similar establishment
• Fluent Arabic and English; French, German or Spanish highly preferred
• Flexibility to work evenings, weekends and holidays

Required skills

• Proficiency with hotel management systems and property management software
• Microsoft Office
• Knowledge of luxury hospitality standards and loyalty programs (preferred)

What we offer

• Paid time off and medical insurance
• Complimentary shift meal and employee benefit card with discounted rates worldwide
• Learning programs through the Academies and educational assistance
• Opportunities for growth within the property and across the group