Front Desk Agent

About the role

The Front Desk Agent will be the first point of contact for guests at Morgans Originals, Egypt’s newest lifestyle hotel. You will ensure a smooth check‑in and check‑out experience, provide accurate information about the property and local attractions, and uphold the brand’s high standards of hospitality.

Key responsibilities

• Greet guests warmly, manage check‑in and check‑out procedures, and handle payments and key issuance.
• Assist with special requests, upgrades, and room assignments based on availability.
• Provide information on hotel facilities, amenities, and local attractions.
• Coordinate guest services such as transportation, wake‑up calls, and dining reservations.
• Resolve guest complaints promptly and escalate issues to management when needed.
• Maintain communication with housekeeping, maintenance, and other departments.
• Answer phone calls and emails professionally.
• Accurately record charges, process cash and credit‑card transactions, and issue receipts.
• Update guest information in the Opera PMS system.
• Verify guest identities during check‑in and enforce safety protocols.
• Upsell hotel services, amenities, and packages to enhance revenue.

Required profile

• Minimum 24 months (2 years) of experience in a front‑desk or hospitality role.
• Strong customer‑service orientation and ability to handle guest inquiries and complaints.
• Excellent communication skills and a professional telephone etiquette.
• Ability to work efficiently in a fast‑paced, guest‑focused environment.
• Demonstrated adherence to safety and security procedures.

Required skills

• Ms Office Suite
• Guest services
• Opera PMS
• Windows