Global Customer Service Representative – Arabic Speaking

About the role

Join TikTok’s Live Platform Trust and Experience team as a Global Customer Service Representative focused on Arabic‑speaking users. You will be the primary point of contact for customers, handling escalations across multiple channels and ensuring a smooth, culturally‑sensitive experience.

Key responsibilities

• Act as the main liaison for Arabic‑speaking customers via CRM, email, phone, and chat.
• Translate, explain, and clarify complex policies and processes in Arabic.
• Document Q&A and solutions in both Arabic and English for the global knowledge base.
• Identify root causes of escalated issues, track trends, and propose process improvements.
• Escalate high‑risk or urgent cases to the appropriate authority promptly.
• Collaborate with product, operations, and support teams to address recurring Arabic‑language concerns.
• Provide linguistic and cultural insights to enhance service for Arabic markets.
• Support business initiatives and ad‑hoc projects related to Arabic‑language support.

Required profile

• BA/BS degree or equivalent practical experience.
• Fluent in Arabic with excellent written and verbal communication skills.
• Minimum 2 years of experience in a customer service environment.
• Experience with live‑streaming or user‑generated content platforms is a plus.

Required skills

• Microsoft Word
• Microsoft Excel