Guest Service Agent – Egyptian Candidates Only

About the role

We are looking for a friendly and proactive Guest Service Agent to join our hotel team. The role focuses on delivering exceptional service to all guests, ensuring their stay is comfortable and memorable.

Key responsibilities

• Adopt a friendly, helpful, and pleasant attitude toward every guest.
• Assist guests with business‑center needs and other on‑site services.
• Contact the appropriate individual or department to resolve guest calls, requests, or problems promptly.
• Maintain close cooperation with other hotel departments to ensure seamless service.
• Follow established communication procedures, guidelines, and policies.

Required profile

• University degree, preferably in Tourism or Hotel Management.
• Strong proficiency in English, both verbal and written.
• Team‑oriented mindset with a focus on guest satisfaction.
• Excellent interpersonal and problem‑solving abilities.
• Additional languages are a plus.

Required skills

• Experience with Opera or a related property‑management system (preferred).

What we offer

• Opportunities for development and advancement within a global hospitality group.
• A supportive work environment that values responsible hospitality.