Head of Telesales

About the role

Dubizzle Egypt is the leading online marketplace for buying and selling in the region, part of a group of eight classifieds brands with more than 160 million monthly users. As Head of Telesales - Goods, you will lead and manage a team of telesales representatives to achieve revenue targets and business objectives across categories, overseeing the telesales function from recruitment and training through performance management and sales strategy.

Key responsibilities

• Hire telesales teams and allocate resources according to category targets, and set sales targets for the teams.
• Develop and execute the overall commercial strategy for Telesales and lead and manage several teams across Property, Automotive, Goods and Jobs.
• Recruit, train and develop telesales representatives, provide coaching and feedback, and ensure compliance with sales regulations and best practices.
• Manage Team Leads, maintain approved headcount, and drive improvements in call volume, order count and Average Revenue Per Account (ARPA).
• Monitor sales performance, analyse and report on KPIs, and report anomalies.
• Set up educational drives for clients (agencies and individuals), manage client complaints and suggest improvements to region-wise profit and loss.
• Suggest business requirements for CRM development, propose new products or changes to existing ones, and act as a bridge between stakeholders.

Required profile

• Bachelor's degree in sales, business administration or a related field.
• At least 7 years of experience in call centres, telesales or field sales, and 2-3 years in people management roles.
• Proven track record in a similar role and comprehensive knowledge of the property, automotive, jobs and goods markets in Egypt.
• Strong negotiation, leadership and interpersonal skills, with excellent written and verbal communication and presentation abilities.

Required skills

• Deep understanding of telesales strategies, including scripting, objection handling and sales techniques.
• Knowledge of key telesales performance metrics and how to optimise them.
• Expertise in CRM systems and telesales tools.

What we offer

• A fast-paced, high-performing team.
• Comprehensive health insurance and life insurance.
• Rewards and recognitions.
• Learning and development opportunities.