Housekeeping Supervisor - Cinema

About the role

The Housekeeping Supervisor oversees cleaning operations across the assigned VOX Cinema site, ensuring a safe, clean, presentable and welcoming environment for guests and employees. The role manages cleaning standards, supervises service providers, coordinates cleaning schedules and supports operational excellence while keeping cinema operations running smoothly.

Key responsibilities

• Supervise and support the cleaning team daily, leading, coaching and monitoring them against performance objectives and service standards.
• Inspect public areas, auditoriums, restrooms, back-of-house areas and operational facilities regularly.
• Develop and oversee cleaning schedules and implement periodic deep cleaning of offices, projection rooms, storerooms, emergency exits and plant rooms.
• Maintain cleaning checklists for high-risk and high-traffic areas and monitor consumables such as chemicals, tissues and garbage bags.
• Keep cleaning equipment and machinery in good working order and report breakdowns.
• Manage cleaner rosters and allocate staff to weekdays, weekends and peak trading periods.
• Coordinate with cleaning and maintenance contractors, monitor their performance and ensure they follow company policies and safety requirements.
• Support pest control by coordinating site access and ensuring treatments are completed safely.
• Maintain records of lost and found items and support continuous improvement initiatives.

Required profile

• Minimum 3-5 years of experience in housekeeping, facilities, cleaning operations or a related field; supervisory experience preferred.
• High School Certificate or equivalent; certifications in housekeeping, facilities management or health and safety are an advantage.
• Strong leadership, coaching and team management skills.
• Good understanding of cleaning procedures, equipment, chemicals and safety standards.
• Ability to manage contractors, schedules and operational priorities, and to work under pressure in a fast-paced environment.
• Flexible to work shifts, including evenings, weekends and public holidays.

Required skills

• Basic computer applications and reporting tools.
• Organizational, problem-solving and communication skills.