IT Generalist – Hardware & Software Support

About the role

IntouchCX is seeking an IT Generalist to maintain and repair computer hardware and software in a fast‑paced break/fix environment. You will ensure workstations are operational, support internal and external clients, and uphold IT standards across the organization.

Key responsibilities

• Install, test, and troubleshoot workstations, addressing performance and hardware/software issues.
• Maintain functional computer peripherals and components.
• Diagnose and resolve issues with line‑of‑business applications such as Logical Agent, LivePerson, and other third‑party tools.
• Conduct system audits, verify application results, and track IT assets.
• Develop and enforce organizational IT standards and maintain a clean, organized IT environment.
• Provide updates and solutions to clients while ensuring compliance with disaster recovery, backup, and information security procedures.
• Collaborate on projects, coordinating resources and timelines.

Required profile

• High school diploma or equivalent; post‑secondary education preferred.
• Experience with ChromeOS devices is a plus.
• Strong adaptability, multitasking ability, and self‑management.
• Excellent communication, customer‑service orientation, and attention to detail.
• Proactive, reliable, and able to work independently or within a team.

Required skills

• ChromeOS device support
• Hardware troubleshooting and repair
• Software troubleshooting
• Disaster recovery procedures
• Backup and data protection
• Information security fundamentals