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This job expired on 18/08/2026. It no longer accepts applications.
Operations Supervisor
iQor · Le Caire
Job description
About the role
We are seeking an Operations Supervisor to lead a team of customer service representatives focused on collections, retention and telesales. The role involves coaching staff, monitoring performance and ensuring a high level of customer satisfaction.
Key responsibilities
- Conduct individual coaching sessions and team meetings to develop staff.
- Monitor daily performance metrics and implement improvement plans as needed.
- Ensure compliance with internal policies and procedures.
- Oversee team attendance and handle administrative matters.
- Enhance the overall customer experience and resolve complex calls.
- Prepare regular reports on team performance and key metrics.
- Provide additional support to under‑performing team members.
Required profile
- Minimum 1 year of experience as a supervisor.
- Experience in collections or retention is required.
- Excellent written and spoken English communication skills.
- Strong leadership, analytical and problem‑solving abilities.
- Customer‑oriented mindset with ability to manage stress and conflicts.
Required skills
- Proficiency with Microsoft Office tools.
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iQor
Le Caire
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