Operations Team Member

About the role

BillBed is looking for an Operations Team Member to join its on‑site team in Egypt. You will support the daily operational flow of a B2B hotel booking platform, ensuring bookings are processed accurately and partners receive timely confirmations.

Key responsibilities

• Process and monitor hotel reservations through the BillBed platform.
• Coordinate with partner hotels and corporate clients to confirm bookings.
• Escalate complex cases and resolve operational issues.
• Maintain up‑to‑date records and prepare basic operational reports.
• Collaborate with sales and customer support to deliver a seamless experience.
• Identify process improvement opportunities and contribute to their implementation.

Required profile

• Strong analytical ability to review booking data and spot discrepancies.
• Effective communication skills for interaction with clients, hotels, and internal teams.
• Sales awareness to support upselling opportunities.
• Operations management experience to follow procedures and uphold service standards.
• Project‑management mindset for small initiatives and task tracking.
• Diploma or degree in Business, Hospitality, Operations or related field (preferred).
• Previous experience in an operations or coordination role, ideally within travel or hospitality.

Required skills

• Proficiency with MS Office or similar productivity tools.

What we offer

• Full‑time, on‑site position with a dynamic, fast‑paced environment.
• Opportunity to grow within a tech‑driven hospitality platform.