Partner Care Advisor (Voice) – Cairo
Tamara · Cairo
Job description
About the role
As a Partner Care Advisor (Voice) you will be the first point of contact for Tamara’s partners and customers, handling inquiries via phone, email and live chat from the Cairo office. You will deliver accurate information about Tamara’s fintech services while meeting quality and performance metrics.
Key responsibilities
- Answer inbound phone calls, emails and live‑chat messages promptly.
- Identify customer questions, concerns and needs, and provide clear solutions.
- Review customer accounts and transaction histories to resolve issues.
- Explain Tamara’s services and policies in detail.
- Follow communication scripts and support metrics to ensure high‑quality service.
Required profile
- University graduate (any discipline).
- Native Arabic speaker with English proficiency at B2 level.
- Previous customer service experience is a plus.
- Flexibility to work rotational hours and days.
Required skills
- Computer usage.
- Internet applications.
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Published 1 month ago
Expires 1 week from now
28 views · 0 interested
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Tamara
Cairo