Polish‑Speaking Customer Support Teammate

About the role

TaskUs is looking for a Polish‑speaking Customer Support Teammate to represent the company and assist users via email, chat, and phone. You will resolve inquiries related to accounts, subscriptions, and billing while delivering an empathetic and efficient customer experience.

Key responsibilities

• Handle inbound and outbound communications in Polish (and English when required) across phone, email, and live chat.
• Troubleshoot and resolve customer issues on the spot, including account and billing queries.
• Document all interactions accurately in the CRM system.
• Escalate complex technical problems to the appropriate internal teams.
• Identify recurring customer pain points and share insights with product improvement teams.

Required profile

• Near‑native Polish proficiency (B2/C1) and professional English proficiency (B1).
• Excellent verbal and written communication with strong grammar.
• High empathy, patience, and active listening in a fast‑paced environment.
• Analytical mindset with strong problem‑solving abilities.

Required skills

• Proficiency with Windows OS and macOS.
• Comfortable navigating Google Workspace applications.
• Experience using CRM tools for tracking customer interactions.

What we offer

• Competitive industry salaries and comprehensive benefits.
• People‑First culture with dedicated Total Rewards, Wellness, HR, and Diversity departments.
• Opportunities for internal mobility and professional growth.