Quality Assurance Specialist

About the role

We are looking for a Quality Assurance Specialist to join Mersal’s team in Maadi, Cairo. The role is responsible for safeguarding the quality and compliance of our healthcare services. You will lead audits, analyse customer feedback and drive continuous improvement across operations.

Key responsibilities

• Plan and conduct regular and surprise service audits to verify compliance with internal policies, quality standards and regulatory requirements.
• Assess service quality by reviewing documentation, customer feedback and observing service delivery.
• Identify and document non‑compliance issues and recommend corrective actions.
• Monitor adherence to laws, industry standards and internal quality benchmarks.
• Develop and maintain audit checklists aligned with current standards.
• Collaborate with operations, customer service and other departments to implement audit findings.
• Prepare detailed reports on audit results, trends and improvement opportunities for management.
• Analyse customer complaints and suggestions to identify trends for service enhancement.
• Participate in continuous improvement initiatives and suggest process adjustments.
• Assist in training staff on quality standards and procedures.

Required profile

• Bachelor’s degree in Quality Management, Business Administration or a related field.
• 3‑5 years of experience in quality control, auditing or process improvement within the healthcare sector.
• Familiarity with quality management systems and auditing procedures.
• ISO 9001 certification is required; ISO Auditor certification is an advantage.

Required skills

• ISO 9001
• ISO Auditor