Quality Specialist

About the role

The Quality Specialist will support OneHealth’s comprehensive quality management system across clinics, medical centers, and inpatient units. This role ensures that healthcare services meet the highest standards, comply with national regulations, and achieve international accreditation such as JCI, ISO, and GAHAR.

Key responsibilities

• Assist in maintaining and monitoring the Quality Management System (QMS) across all facilities and the Electronic Medical Records (EMR) platform.
• Support accreditation cycles (JCI, ISO, GAHAR) by ensuring continuous readiness and adherence to patient‑safety goals.
• Conduct daily audits, tracer activities, and infection‑control inspections in inpatient, outpatient, emergency, radiology, laboratory, and pharmacy units.
• Investigate occurrence variance reports, clinical complaints, and fraud, waste, and abuse incidents; participate in root‑cause analysis and action‑plan implementation.
• Monitor performance data, generate reports using Excel, PowerPoint, and Power BI, and collaborate with task forces to drive quality improvements.
• Provide training on quality assurance initiatives, clinical guidelines, and documentation procedures.
• Oversee patient‑care data entry on the Peret system and act as a patient‑safety advocate by monitoring care‑plan execution.

Required profile

• Bachelor’s degree in a healthcare‑related field (e.g., medicine, dentistry, pharmacy).
• Experience with quality management systems, clinical audits, and accreditation processes.
• Strong analytical mindset with ability to interpret KPIs and generate actionable insights.

Required skills

• Proficiency in Microsoft Excel
• Proficiency in Microsoft PowerPoint
• Experience with Power BI for data visualization
• Familiarity with Electronic Medical Records (EMR) systems