Reception Agent – Front Desk

About the role

As a Reception Agent you will be the first point of contact for guests, ensuring a warm welcome from check‑in to check‑out and delivering a memorable stay. You will work in a dynamic hotel environment that is part of the Accor network, upholding the brand’s standards of responsible hospitality.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle guest inquiries.
• Process payments, settle accounts and maintain accurate guest records.
• Promote hotel facilities and identify up‑selling opportunities to enhance the guest experience.
• Provide personalized service by anticipating guest needs and responding promptly to requests.

Required profile

• Service‑focused personality with a passion for hospitality.
• Fluent English; additional languages are a plus.
• Previous experience in a front‑desk or reception role is an asset.
• Ability to work flexible hours, including evenings and weekends.

Required skills

• Familiarity with Opera PMS or a similar property management system.

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development across the Accor network.
• Participation in corporate social responsibility initiatives such as Planet 21.