Reception Agent

About the role

As a Reception Agent you will be the first point of contact for guests, ensuring every stay begins and ends with a memorable experience. You will work in a dynamic hotel environment that values responsible hospitality and personal development.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and settle accounts.
• Respond promptly to guest requests and provide personalized service.
• Promote hotel facilities and identify up‑selling opportunities to enhance the guest experience.
• Maintain accurate records using the hotel management system.

Required profile

• Service‑focused personality with a passion for hospitality.
• Fluency in English; additional languages are a plus.
• Prior experience in a similar role is an asset.

Required skills

• Experience with Opera or a comparable hotel management system.

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career growth within the property and across the Accor network.
• Participation in corporate social responsibility initiatives such as Planet 21.