Remote Computer User Support Specialist

About the role

We are looking for a Remote Computer User Support Specialist to provide technical assistance to users across our digital platforms. You will troubleshoot hardware, software, and system issues, guide users through solutions, and help keep our systems running smoothly.

Key responsibilities

• Respond to support requests via email, chat, or ticketing system.
• Troubleshoot basic hardware, software, and system‑related problems.
• Guide users step‑by‑step to resolve issues.
• Assist with account setup, access problems, and password resets.
• Document cases, resolutions, and system updates.
• Escalate complex issues to higher‑level technical teams.
• Maintain and update support documentation and knowledge‑base articles.
• Identify recurring issues and report trends for improvement.

Required profile

• Basic understanding of computer systems and troubleshooting.
• Strong problem‑solving and analytical abilities.
• Clear written and verbal communication skills.
• Ability to explain technical concepts in simple terms.
• Self‑motivated, able to work independently and manage multiple requests.

Required skills

• Ticketing systems
• Knowledge‑base systems

What we offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in IT support
• Performance‑based incentives
• Access to learning and development resources