Reservation Agent – Hospitality

About the role

As a Reservations Agent you are the first point of contact that shapes an exceptional guest experience. You will welcome guests, manage their booking requests and ensure they receive the high‑standard service expected from an Accor‑affiliated hotel.

Key responsibilities

• Provide friendly, engaging service to all guests throughout the reservation process.
• Maximise revenue by offering appropriate upsells and selecting the best room options for guests.
• Promote hotel facilities and respond to special requests and information inquiries.
• Enter reservation details, maintain accurate rooming lists and keep the booking system up to date.

Required profile

• Guest‑focused personality with strong interpersonal and problem‑solving abilities.
• Fluency in English; additional languages are a plus.
• Previous experience in a similar role is an asset.

Required skills

• Experience using Opera or a comparable property management/reservation system.

What we offer

• Employee benefit card with discounted rates across Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development within the property and across the global network.
• Participation in corporate social responsibility initiatives such as Planet 21.