Restaurant & Cafe Team Leader - IKEA Food

About the role

The IKEA Food Team Leader supports the manager in delivering the food function's purpose and advancing IKEA's business in production, restaurant operations and market initiatives. Acting as line responsible during shifts, the leader keeps high standards on the floor, supervises operations, engages customers directly and embodies IKEA values, with the goal of encouraging repeat visits.

Key responsibilities

• Customer service: serve customers with empathy, listen to their needs, walk the store regularly to gather feedback and ensure a great shopping experience
• Commercial: support the manager's action plans, present food ranges attractively, promote top sellers, contribute to marketing and in-store activities, and give input on range and pricing
• Team leadership: coach colleagues, share knowledge, promote IKEA culture and diversity, and keep the team informed
• Business steering: help achieve agreed goals, challenge costs through lean, cost-conscious practices and encourage smarter ways of working
• Operations: follow IKEA Quality and Food Safety policies, report food incidents through CASY, place staff correctly, avoid bottlenecks and follow the manager's daily routines

Required profile

• Experience in vibrant retail environments with a proven track record
• Experience serving customers and supervising teams
• Basic English communication skills and MS Office literacy
• Knowledge of the IKEA concept, vision and business advantages

Required skills

• Ability to prioritise and organise work efficiently
• Decisiveness, strong problem-solving skills and drive to get things done
• Excellent communication skills and willingness to delegate
• Ability to drive sales and motivate a team towards commercial success