Retail Agent – Customer Service & Shipment Handling

About the role

EGXPRESS, a licensed partner of Federal Express, is looking for a Retail Agent to join its front‑line team. You will be the first point of contact for customers, handling shipments and providing a friendly, efficient service experience.

Key responsibilities

• Receive, process and deliver shipments to clients while ensuring a smooth customer service experience.
• Answer walk‑in customer inquiries about products and services.
• Organise workflow to meet customer timeframes.
• Co‑operate with internal departments to resolve routine issues.
• Work closely with operational staff to meet customers’ needs and expectations.
• Resolve product or service problems by clarifying complaints, selecting the best solution and following up.
• Identify and document potential service issues and refer them to the line manager.
• Perform data‑input functions on relevant systems in coordination with senior retail agents.
• Contribute to team targets and promote company services.
• Carry out any other tasks requested by the manager.

Required profile

• University degree (fresh graduate or up to one year experience in customer service, retail or operations).
• Very good command of English.
• Proficient use of MS Office and Excel.

Required skills

• MS Office
• Excel

What we offer

• Medical, social and life insurance.