Sales Desk Specialist – Financial Services

About the role

We are expanding our Cairo footprint to strengthen customer relationships across EMEA. The Sales Desk Specialist will provide administrative and operational support to the account management team, ensuring smooth deal execution and client lifecycle management.

Key responsibilities

• Execute client administrative tasks and maintain data hygiene in the sales pipeline.
• Collaborate with customer operations, relationship managers, legal and order‑management teams to support deal execution.
• Identify revenue opportunities and assist with account planning and annual price‑increase processes.
• Manage contract documentation, verify completeness and accuracy, and handle diverse order types.
• Use CRM tools to raise, track and resolve client requests throughout the lifecycle.
• Support low‑to‑medium complexity accounts and drive renewal execution to minimise cancellations.

Required profile

• 2‑4 years of experience in sales operations, deal desk, customer success or commercial support.
• Understanding of the financial services industry and its key client objectives.
• Strong attention to detail, organisational skills and ability to work under deadlines.
• Experience with contract handling, account data management and business processes.

Required skills

• Salesforce (CRM workflow)
• SAP
• Siebel

What we offer

• Hybrid and flexible working arrangements.
• Inclusive culture with employee networks and professional development resources.
• Private healthcare, wellness support, pension contributions and referral bonus program.
• Paid volunteer time and a supportive team environment.