This job is no longer available
This job expired on 02/08/2026. It no longer accepts applications.
Technical Support Advisor (Non-Voice) – New Cairo
Concentrix · Nouveau Caire
Job description
About the role
We are seeking enthusiastic non‑voice Technical Support Advisors to join a leading technology company in New Cairo. In this role you will act as the go‑to expert for customers, helping them get the most out of their devices and ensuring a smooth, trouble‑free experience.
Key responsibilities
- Provide technical assistance to users via chat, email or ticketing systems.
- Diagnose and resolve device‑related issues, guiding customers through step‑by‑step solutions.
- Document interactions and solutions in the internal knowledge base.
- Collaborate with other support teams to escalated cases when necessary.
Required profile
- Strong passion for technology and helping users.
- English proficiency at B2 level or higher.
- Ability to work in rotational 24/7 shifts and adapt to a fast‑paced environment.
Required skills
What we offer
- Competitive salary up to 20,000 EGP gross per month.
- Two rotational days off per week to support work‑life balance.
- Flexible schedule with rotating 24/7 shifts.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Egypt.
Salaries by job title
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Concentrix
Nouveau Caire